Facebook is a website we all know and use. We love to message our friends or check out family photos. That said, many of us also use it to communicate with brands we love or hate. If you want to start building relationships with your customers through Facebook, read on.
Give your Facebook page a really strong theme. Know what your about and deliver it in the graphical look of your page. Remember, you have one chance at making an excellent first impression on your new Facebook guests. To turn them into real fans, you’ve got to deliver from the first page load.
Change the tab order on your Facebook business page. The tabs will be in vertical order on the left of the page to start with. Under your list of tabs is the “Edit” option. Use this to customize the order of the tabs outside of the Info and Wall tabs. This can help you create a better hierarchy of which tabs should be near the top or the bottom in order to have some stand out more than others.
Post regularly on your Facebook page. Don’t just create your business page, make several posts the first day, and then stop posting for several months. Not keeping your page updated frequently shows your audience that you don’t care that much. If you need this Facebook page for your business, then stick to some kind of posting schedule.
Ask your fans to get involved in the conversation on your Facebook page. The more engagement and interactivity you have, the more likely you’ll gain more fans in the process. Let your current fans do some of the heavy lifting for you! Their conversation will generate interest from other people.
Use photos in every Facebook update that you do. People love looking at photos on Facebook. The more visual a post is, the better chance it has of actually becoming a bit viral. So don’t let any opportunity to get visual pass you by, even if your trying to get a post out quickly. Take the time to make it visually great.
Make a group just for your business. That can be a meeting place where you are able to answer questions and where you and customers can interact. You may inform you audience about deals and give them other relevant information. Don’t overlook this opportunity to learn more about your customers.
You should choose a strong argument to convince customers to subscribe to your social media updates. People need to see a value in joining your Facebook marketing campaign. You could for instance offer a small immediate discount to the customers who subscribe to your Facebook campaign before completing an order.
Have your fans get involved with your various company or brand decisions. You make people feel important when you keep them involved. Asking them to help with basic decisions is one great way to do this. When you want advice on topics to cover on your blog, just ask!
You should consider hiring someone to handle your Facebook marketing strategy. Facebook has become very competitive recently due to its high rate of use, and because of this it can be hard for an amateur to create a quality page that can stand out. If you do not feel comfortable on Facebook this is probably your best bet.
Cross-promote your Facebook page among the other social media sites in which you are active. Social media is much more than just Facebook, so make sure those on other networks are aware of your presence on the other social media networks. They may not realize that there’s a big conversation going on where they can get more involved!
Get your brand names secured on Facebook. Facebook is a huge and ever-growing community. If you are lucky enough to have a name that isn’t taken, secure it as soon as you can. You never know when someone may just pick that name and you’ll be out of luck.
Don’t forget that Facebook has paid advertising. This is in fact where the website really makes its money. While its true that many Facebook users may not even see the content due to ad-blocking software, you can’t ignore the potential power in being able to create customized demographic lists to target with your content.
You can use contests and competitions to help get likes for your business page. Offer a prize to a random audience member when the goal is achieved. The winner can share their happiness at winning, and you will have pulled in some potential customers as well.
Do not hesitate to moderate the negative comments you receive on your Facebook page. Some customers will probably post complaints on your Facebook page. Try satisfying them by offering a free product or a refund but do not start an argument. You could develop a negative image for your brand if your customers see negative comments on your page.
If you don’t have the necessary time to devote to a solid Facebook marketing campaign, outsource the work involved. Since this method of marketing is so effective and reaches such a vast audience, it will be a worthy investment. Keeping the profile active and engaging customers will keep the money coming into your business anyway!
When it comes to engaging your customers in conversation, nothing works as well as using Facebook. This form of marketing truly allows you to reach an audience you can’t find anywhere else. Once you’re using the tips you’ve read here, your campaign’s success should meet all of the goals you set and exceed them.
